BidSpotter

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Our new help centre means the focus stays on you

Our customer service levels are important to us; having listened to the needs of both our auctioneers and bidders, we’ve created a new Help Centre designed to reduce barriers to bidding and make bidders more self-sufficient. This means they’ll spend less time bothering you with questions and more time bidding!

Our customer service team handles over 11,000 interactions every month from bidders who are having problems understanding how auctions work – using live chat, email and phone. By giving bidders self-service options, we can focus more of our time on you, the auctioneer.

BidSpotter.co.uk new help centre


	What is our new Help Centre?

Our new Help Centre is an interactive online portal of information within our website, where bidders can find answers to questions they may have about all aspects of the auction process – from placing a bid all the way through to arranging delivery!

It's easy for bidders to use. They simply type in a keyword and helpful articles appear. Or they can search and browse by category, giving them easier access to the information they're looking for.

We get brand new data on the most popular topics people search for and can make sure related articles appear first on the page of the Help Centre, so bidders have to spend less time searching.

We’re constantly updating articles in real-time, which means we can react quickly to topical issues and ensure all information is always up-to-date.

Bidders can use our live chat feature for instant assistance, which accelerates resolution time and improves overall customer experience.


	How does it benefit you?

By offering bidders all the information they need, they will contact you less when they have an issue.

With accelerated response times through live chat, and the ease of finding answers to their questions, bidders will have a much more positive experience. Higher satisfaction means bidders are more likely to come back to your auctions time and time again.

Educating bidders on how auctions work reduces knowledge barriers and helps more bidders bid at your auctions.

More bidders won’t mean poorer service – we now have the tools to help them, no matter the number. As we drive more bidders to your auctions, you can be sure our customer service levels will remain as high, as users are able to help themselves more and more.

We'll be adding more articles as time goes on and constantly making improvements to this new Help Centre, but in the meantime.

Take a look!

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